We have an in-house design team that are happy to use your brand guidelines to create a great product to suit. Design time is included in the price and we will only press print when you are completely happy.

1. Choose a product from our generic range that is right for your business. Our team can discuss the options with you, to find the right solution for your business.

2. Agree on the costs and pay a deposit. We will then start the design process.

3. Work with our design team to ensure you are 100% happy before we press print. Timelines are advised at the time of order depending on whether a pre-production sample is required.

4. We store your products for up to a year and deliver them as and when required.

Our design team keep up with the latest trends and technology to make sure our products are perfect for your younger guests. Each has been tested to EU toy safety standards and metal detected to ensure their safety. We use high quality materials which are responsibly sourced. All of our products are suitable for ages 3+.

Our Craftis app is free to download from the App Store or the Google Play Store. Full details on downloading our app can be found via our Privacy Policy here.

We have been working on a number of packaging changes that remove the use of single-use plastic and unnecessary extra packaging. As part of our sustainability commitment, we will continue to roll out these changes where possible. Craftis is pleased to be an FSC® certified business and can offer you products that are responsibly sourced and fully recyclable.

We are thrilled to partner with one of just a handful of certified Carbon Balanced Printers in the UK, supporting the fantastic work of the World Land Trust.

The business has measured and balanced the annual impacts of its fossil fuel usage, transportation and electricity consumption. These impacts are third-party verified, and balanced with the international conservation charity World Land Trust (WLT).

WLT offsets these emissions by protecting threatened habitats and wildlife that would otherwise have been lost, avoiding the release of stored carbon and enabling the regeneration of degraded habitats, which gradually re-absorb atmospheric CO2.

Our printing partner has been accredited with ISO 14001 in addition to ISO 9001. This accreditation sets out a set of management standards put forward by the International Organisation for Standardisation (ISO). The purpose is to clarify the best practices for us to continually monitor our performance and work towards reducing our environmental footprint.

They have a full recycling program in operation with J & G Environmental- they handle all production waste through treatment, disposal and recycling, whilst Pulp Friction looks after our paper recycling.

The use of vegetable oil-based inks and water based varnishes reduces the chemical output, our lamination and mailing wraps are biodegradable wherever possible. Foil stamped papers are fully recyclable, re-pulpable and biodegradable.

By signing up to renewable energy source, any electricity that we pull from the grid is matched with energy created from a renewable energy source such as wind and photovoltaics. 

We have a wide range of generic stock readily available in large or small quantities. We offer free next day delivery to the UK mainland for orders over £250 if the order is paid for before 11pm. Saturday delivery is offered at an additional cost. We are happy to ship internationally with DAP delivery terms, please contact theteam@craftis.co.uk for more information.

We offer sample boxes on request and are happy to advise a bespoke order to suit your needs. Our talented design time can help you make the best decisions for your guests and create something completely unique, just for you. Click here to request a sample box

Orders can be taken through our website or can be processed over the phone. Our accounts team can also create a pro forma invoice should that be preferred. Once payment has been taken we usually turn around your order within 24 hours. (Bespoke process has different terms, please see above.)

With over 2,500 customers we are proud of the quality of our products and our customer service. We will always endeavour to ensure complete satisfaction from our customers, but should there be anything you would like to talk to us about, please do contact us at theteam@craftis.co.uk

Due to child safety risks, Craftis do not offer sale or return of goods as our company policy. Our specific return of goods terms and conditions are outlined in more detail below.

1. Delivery of the Goods shall be made by the Seller delivering the Goods to the place in the United Kingdom specified in the Buyer's order and/or the Seller's acceptance as the location to which the Goods are to be delivered by the Seller.

2. The Delivery Date is approximate only and time for delivery shall not be of the essence unless previously agreed by the Seller in writing.  The Goods may be delivered by the Seller in advance of the Delivery Date upon giving reasonable notice to the Buyer.

Bespoke Stock

1. If agreed, the Seller will store the goods at it’s UK warehouse, ready to be called off for delivery to the Buyer upon receipt of order. Delivery is usually a maximum of 3 days from receipt of order.

2. The stock will remain at the seller’s warehouse for the term of the agreement as stated in the Key Terms section of this contract. Following this date the balance will be invoiced to the Seller and if applicable this stock will be delivered to one agreed location.

3. If the Buyer fails to take delivery of the Goods or any part of them on the Delivery Date and/or fails to provide any instructions, documents, licences, consents or authorisations required to enable the Goods to be delivered on that date, the Seller shall be entitled upon given written notice to the Buyer to store or arrange for the storage of the Goods and then notwithstanding the provision of Condition 10.1 of these Conditions risk in the Goods shall pass to the Buyer, delivery shall be deemed to have taken place and the Buyer shall pay to the Seller all costs and expenses including storage and insurance charges arising from such failure.

Non-Delivery

1. If the Seller fails to deliver the Goods or any of them on the Delivery Date other than for reasons outside the Seller's reasonable control or the Buyer's or its carrier's fault:-

1. if the Seller delivers the Goods at any time thereafter the Seller shall have no liability in respect of such late delivery;

2. if the Buyer gives written notice to the Seller within 7 Business Days after the Delivery Date and the Seller fails to deliver the Goods within 7 Business Days after receiving such notice the Buyer may cancel the order and the Seller's liability shall be limited to the excess (if any) of the cost of the Buyer (in the cheapest available market) of similar goods to those not delivered over the price of the Goods not delivered.

The Buyer is under a duty whenever possible to inspect the Goods on delivery or on collection as the case may be.

1. Where the Goods cannot be examined the carriers note or such other note as appropriate shall be marked “not examined”.

2. The Seller shall be under no liability for any damage or shortages that would be apparent on reasonable careful inspection if the terms of this clause are not complied with and, in any event will be under no liability if a written complaint is not delivered to the Seller within 7 days of delivery detailing the alleged damage or shortage.

3. In all cases where defects or shortages are complained of the Seller shall be under no liability in respect thereof unless an opportunity to inspect the Goods is supplied to the Seller before any use is made thereof or any alteration or modification is made thereto by the Buyer.

4. The Seller shall make good any shortage in the Goods and where appropriate replace any goods damaged in transit as soon as it is reasonable to do so, but otherwise shall be under no liability whatsoever arising from such shortage or damage.